This warranty is our promise and commitment that our products have been manufactured using the finest materials and have been thoroughly inspected prior to being shipped from our facilities.
Products are warranted to the original consumer or recipient to be free from manufacturing defects in materials and workmanship under normal use, conditions and service from the date of purchase for a period indicated below:
Frame The frame carries a 1 Year Limited Warranty against manufacturing defects as long as the furniture is covered in the original fabric.
Spring System The spring system carries a 1 Year Limited Warranty against manufacturing defects as long as the furniture is covered in the original fabric.
Fabric The fabric carries a warranty for 1 Year against manufacturing defects related to seam slippage, fraying and dye transfer, but only if any cleaning conforms to the cleaning instructions attached to the product. This warranty does not cover picks, wearing, wrinkling, fading, pilling or fabric that has been treated with a dealer or consumer applied soil repellent. Customer’s Own Material (COM) is not covered under this warranty.
Seat and Back Cushions The cushions carry a warranty for 1 Years against manufacturing defects related to abnormal wear and loss of resiliency. Abnormal wear and loss of resiliency should not be confused with the softening or flattening of the foam and fibers which is considered normal wear and not a defect.
Accent Pillows The Pillows carry a warranty for 1 Year against manufacturing defects related to abnormal wear and loss of resiliency. Abnormal wear and loss of resiliency should not be confused with the softening or flattening of the foam and fibers which is considered normal wear and not a defect.
Swivel, Rocker, and Glider Mechanisms Swivel, rocker, and glider mechanisms (all metal parts) are warranted to be free of defects for 1 Years.
This warranty does not include: damage to product or components resulting from abuse, accident, alteration, or climatic/ environmental conditions; damage resulting from normal wear and tear, misuse, or unauthorized repair; natural variations in wood grain or changes in surface finishes due to aging or exposure to light. The company’s obligation under this warranty shall be limited to repairing the product or component, or at its option, replacing it with a new product or component.
A copy of the sales receipt or other comparable proof of original purchase is required to obtain warranty service. Some states do not allow the exclusion or limitation of incidental or consequential damages or the limitation on how long an implied warranty lasts so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
By accepting our product for shipment, the carrier acknowledges that the product is in First Class condition. By signing (or someone else signing on your behalf) to accept the shipment, you acknowledge that the product has been received in the same First Class condition as shipped. If the carton is crushed or otherwise damaged, instruct the driver to note the damage on the freight bill and file a claim immediately with the carrier. For your protection, we suggest that you inspect all merchandise at the time of delivery, before signing the Bill-of-Lading. When you or your representative signs without noting any damage, shortages or exceptions, you accept and own the merchandise, as delivered.
Concealed Freight Damage
Report any damage directly to the carrier immediately. Some carriers require damage to be reported within as little as 2-3 days of the delivery. Should damage be discovered after delivery, you (the consignee) are responsible for filing a written Concealed Damage Claim with the carrier, requesting the carrier to make an inspection and create a damage report. Filing this claim is your responsibility, however, we will help you with the process and act as your advocate in reaching a satisfactory resolution with the carrier.
THE COMPANY DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY. IMPLIED WARRANTIES ON THIS PRODUCT SHALL BE IN EFFECT ONLY FOR THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE AND THEREAFTER, THERE SHALL BE NO WARRANTIES, EXPRESS OR IMPLIED, (INCLUDING MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE), ON THIS PRODUCT.
Proper care and cleaning are important parts of preserving your furniture for years of beauty and use.
Vacuum surfaces weekly. Flip cushions and pillow regularly so all surfaces wear evenly.
Seagrass, Wicker and Cane Furniture
Dust regularly and vacuum often to get dust out of the cracks in the finishes
Cleaning and Maintenance
· Periodically Clean the Seat Cover using a vacuum cleaner. Use the correct attachment for vacuuming upholstery ( low suction )
· Use a dry sponge to remove dirt
· If required, use a slightly damp cloth to clean heavily soiled areas, then wipe dry using a dry
· Occasionally, thoroughly wipe the frame using a slightly damp cloth Then dry the Frame using a dry cloth.
· Do not use Strong cleaning agents or abrasives ( warranty not covered if the Product get Rust )
· Do not use the chair unless all screws are securely fastened. Screws and joints should be re-tightened regularly
©2019,MBTC IntraFurnish P Ltd.